Support

Help with SideAce.

For product help, backup and restore questions, or a problem report, email support@adeptuslabs.xyz with “SideAce” in the subject.

Start with the product guide

The SideAce Guides page documents every current workspace, connected workflow, output, backup step and product boundary.

Include the useful details

Your SideAce version and operating-system version.
What you expected, what happened, and the steps that led to it.
Whether the issue persists after closing and reopening the app.

Protect your information: do not email customer records, full backups, backup passwords, payment details, private keys, or authentication codes. SideAce support will never ask for your backup password, full card number, or authentication code.

Local data and backups

SideAce stores working records locally. Keep tested encrypted backups in a location you control and retain the password securely; the publisher cannot recover it. Before restoring, confirm you selected the intended backup and device.

Direct Mac distribution retired

SideAce no longer sells or delivers a Mac installer from this website. Get the supported Mac edition through the Mac App Store. Old checkout and download links no longer work.

Retiring this website’s download route does not disable an installed copy or delete its local records. Before changing installations, create an encrypted backup and keep the source app and records intact. Restore replaces the destination installation’s data; it does not merge. Contact support if you need help.

Security reports

For a suspected vulnerability, use support@adeptuslabs.xyz with “SideAce security report” in the subject and follow the guidance on the security page.