Support
Help with SideAce.
For product help, backup and restore questions, or a problem report, email support@adeptuslabs.xyz with “SideAce” in the subject.
Include the useful details
- Your SideAce version and operating-system version.
- What you expected, what happened, and the steps that led to it.
- Whether the issue persists after closing and reopening the app.
Protect your information: do not email customer records, full backups, backup passwords, payment details, private keys, or authentication codes. SideAce support will never ask for your backup password, full card number, or authentication code.
Local data and backups
SideAce stores working records locally. Keep tested encrypted backups in a location you control and retain the password securely; the publisher cannot recover it. Before restoring, confirm you selected the intended backup and device.
Security reports
For a suspected vulnerability, use support@adeptuslabs.xyz with “SideAce security report” in the subject and follow the guidance on the security page.